Human Resources Generalist Phoenix Job

Jobing Description

Stream Global Services is a premium business process outsource (BPO) service provider, specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to household names like AT&T, Avaya, Oracle, Cisco, and Microsoft.

Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees, based out of 50 solution centers in 22 countries, supporting more than 35 languages.? In the Phoenix marketplace, we have two call centers running 7 days a week.? Our clients in Phoenix include the most innovative technological organizations in the world.

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Summary:

Responsible for daily management of general policies and programs covering compensation, benefits, training and employee relations issues.? Provide recommendations in the development of employee policies, procedures and practices.?

Responsibilities:

Conduct recruiting for exempt positions.? Screen and refer applicants for particular job openings, administer pre-employment tests, check references and conduct exit interviews.

Form partnerships with assigned departments and attend weekly staff meetings to keep abreast of current situations, escalated issues, and to offer a Human Resources perspective.

Work on employee issues of a complex and diverse scope where analysis of situation and data requires in-depth evaluation of various factors.? Counsel employees concerning work related issues and exercise utmost judgment within generally defined practices and policies to determine best method or technique for obtaining solution.? Keep supervisor informed of escalated issues.

Keep abreast of labor laws including FMLA (Family Medical Leave Act) to ensure company remains compliant.? May compile various statistical reports and information for management?s review.

Manage change and processes for leading key HR initiatives.

Coach business partners/client groups to assess, plan for and manage workforce needs, including reducing attrition, to achieve business goals.

Manage administrative staff and functions to ensure HR workflow, processes and procedures.

Mediate discrepancies between management and employees, as well as inside agencies.?

Investigate and resolve grievances; assess, develop and implement action plans to correct root case issues.

Manage site HR budget including forecasting and managing costs.

Skills / Requirements

Requirements:

Skill in providing an exceptional customer experience.

Above average skill in presentations and training.

Skill in verbal and written communication to analyze, interpret and address customer needs.

Knowledge of contact services industry and best practices.

Knowledge of PC applications.

Ability to work with minimal guidance or supervision in a time critical environment.

Ability to be flexible and quickly adapt to changing business needs and processes.

Ability to maintain confidential information.

Bachelor?s Degree with a minimum of 5 years Human Resources Generalist experience.

Equivalent education or experience may be substituted for any of the above.

Source: http://phoenix.jobing.com/human-resources-generalist/job/3627574

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